1. General

1.1

These general terms and conditions apply when you, as a consumer, order through stalhasten.com and related pages. An agreement is made between you and Stålhästen Cyklar AB, corporate identity number 559118-3214. Detailed contact information and other information about Stålhästen Cyklar AB can be found under Contact us. The terms apply only to consumers who order through one of these websites. Stålhästen Cyklar AB is a limited liability company that owns these activities.

1.2

We follow the Swedish National Board for Consumer Complaints (ARN).

1.3

You must be at least 18 to order through one of the websites. Under Swedish law, we do not accept credit purchases for persons under the age of 18. In specific cases, we reserve the right to refuse or change your order (for example, if you have provided incorrect personal information and / or if you have not paid). Please also note that we cannot register a vehicle for a person under the age of 18.

1.4

The sale is dependent on availability and we disclaim liability for any errors in images or text on any of the websites, for example, an error in a product description or technical specification, incorrect prices and price adjustments (for example, changed prices from suppliers or currency fluctuations) or incorrect information whether a product is in stock. We have the right to correct any errors and change or update information at any time.

1.5

All information on this website, and all content, is owned by Stålhästen Cyklar AB or its licensors. The information is protected by intellectual property rights and market law. This means that trademarks, company names, product names, images and graphics, designs, layouts and information about products, services and other content may not be copied or used without our written consent.

1.6

As a customer, you agree that Stålhästen Cyklar AB collects your social security in those cases when it is needed to process the registration of your scooter.

2. Contract and Order

2.1

You must accept the terms and conditions for making a purchase on our site. By accepting the terms and conditions, you undertake to comply with them in full and you agree that you have read the information on personal data and consented to the use of personal data and cookiesanvändningen av personuppgifter och cookies.

2.2

A purchase contract has been made only when we have confirmed your order and you have received an order confirmation from us via e-mail. We encourage you to keep this order confirmation for any contacts with our customer service department.

3. Prices, fees and payment

3.1

The prices on the website apply when you order on one of our websites. The prices are in local currency and include VAT. Prices do not necessarily include payment and shipping costs, which might be given separately.

3.2

You can pay using the methods listed on the site. We have the right to withdraw payment when you place the order unless invoice payment or other similar payment method has been chosen by you and approved by us. In case of invoice or partial payment, our partner can run a credit check. We reserve the right not to always offer all payment methods or change payment methods if the method you have chosen does not work for any reason at the date of purchase. Please note that payment method restrictions are listed on the website.

4. Promotions and offers

4.1

We may, from time to time, run campaigns on the website that may imply more favorable terms than these terms, for example regarding payment or extended cancellation rights. These more advantageous terms apply when the campaign is active and the specific products listed by us in connection with the campaign. We reserve the right to withdraw such promotions at any time. If the promotion is terminated or revoked, these terms and conditions will apply without modification. Offers for specific products on the website apply for a limited time and while stocks remain.

4.2

With the purchase of your product from Stålhästen Cyklar AB, you will receive between 1-5 pieces of onboarding / FAQ mail that explain the product and give you tips and inspiration regarding your purchased product. These emails will not be discardable unless you choose not to resign your subscription at the bottom of the email.

5. Delivery and transportation

5.1

Products that are in stock are usually delivered within the number of working days stated on the website.

5.2

The expected delivery time for a product is displayed when you check out and / or on the relevant product page on the website.

6. Right to cancellation / return

6.1

Purchase of products on one of our websites is always subject to a 14-day right of withdrawal / return in accordance with applicable consumer protection legislation. This means that you have the right to cancel your purchase by notifying us of this within 14 days from the time you or your agent received the ordered product (cancellation period).

6.2

The cancellation right does not apply products with broken packaging. If a product has been sealed, you must not break the seal if you wish to exercise your right of withdrawal. The right of withdrawal ceases when you break the seal. This also includes products that have been used.

6.3

If you want to cancel a purchase, you must send us a clear message by email before the end of the withdrawal period. You must enter your personal number, name, address and other relevant information, such as order number, invoice number and product name in the message. If you do not want to use the message option above, you can use the standard form to exercise your right of withdrawal, produced by the Consumer Agency (www.konsumentverket.se).

6.4

When you exercise your right to cancel, you pay return transport and are responsible for the condition of the product after you have received it, up to and including the return transport. The product must be returned within 30 days after the notice of use has been sent to us. The product must be shipped well packed, in excellent condition and in the original packaging. Price example for return: Small package: 10 EUR.

Pallet truck (such as bikes and e-bikes): 49 EUR

Keep the original packaging in which your product is delivered. Upon delivery to you, the transport is at our risk, that is, we are responsible for any damage to the product between our warehouse and your premises. You are responsible for this if you return a product. Make sure you include enough information when returning or replacing a product to facilitate our processing. Enter your name, social security number and telephone number and the order number on the return.

6.5

When you cancel your purchase, we will refund the amount you paid for the product, including any shipping costs. From the refunded amount, we have the right to deduct an amount corresponding to the product’s decrease in value from its original value if and to the extent that such a reduction in value is due to the fact that you handle the product to a greater extent than is necessary to determine its properties or if it worked.

6.6

We will refund the amount as soon as possible and within 30 days from the date we received the product.

7. Warranty and deviation notice

7.1

The warranty for products covers only original manufacturing defects and not defects that arise in connection with or after changing the product’s function and appearance, eg. remodeling, upgrading or other configuration of the product. Your order confirmation is your guarantee certificate. Different products have different warranty periods.

7.2

Your right to disclose non-conformity includes products that are defective in accordance with applicable consumer protection legislation. Customers who want to make sure of faults in ordered products must contact us as soon as possible after the defect has been discovered via the contact details on the website. Notices of non-conformity given within two months from the time you discovered the defect are always considered to have been filed on time. You have a three-year right to disclose deviations for products purchased on the website. You should always notify us of any deviation as soon as possible to make sure you do not lose your rights.

7.3

We always pay return when notifications of deviations are accepted.

7.4

Once a product has been returned and the Compliance Notice has been approved, we will compensate you under the terms of applicable consumer protection law. Our goal is to do this within 30 days of receiving the discrepancy notice, but it may take longer, depending on the type of product. We reserve the right to refuse a notice of deviation if it turns out that the product is not defective according to the terms of current legislation on consumer protection. Upon notification of compliance, we follow the guidelines from Consumer Disputes (www.arn.se). More information is available at www.konsumentverket.se.

8. Force majeure

We are not responsible for delays caused by circumstances beyond our control, such as general work conflicts, war, fire, lightning strike, terrorist attack, changes in government regulations, technical issues, electrical / telecommunications / data connectivity issues, or other communications and errors or delays in service from subcontractors due to such circumstances. These circumstances constitute force majeure that relieves us of damage and other consequences. If such a situation occurs, we will notify you both at the beginning and at the end of the situation. If such a circumstance lasts for more than two months, you and we have the right to cancel the purchase with immediate effect.

9. Terms of purchase in stores

For purchases in the store, each store determines the terms of sale. Some stores do not accept sales or returns, for example. Always ask to know the terms and conditions that apply when shopping at one of our, or our dealers, stores.

10. Changes to the Terms

We reserve the right to change these terms and conditions at any time. All changes to these terms and conditions will be published on the website. Changes will take effect after you accept the terms (in connection with a new purchase or when you visit the site), or 30 days after we have notified you of the changes. However, we recommend that you regularly check the site so that you are aware of any changes to the terms and conditions.

11. Applicable law and disputes

11.1

An attempt should first be made to settle disputes amicably through discussion with our customer service department. In case of any disputes, we always follow the decisions of the Swedish Consumer Agency.

11.2

Disputes regarding the construction or application of these terms and conditions must be interpreted in accordance with Swedish law and settled by the General Complaints Board or finally by a public court.

These terms were set by us on September 9, 2019.